Terms of Service

1. Introduction

Welcome to Falling Upwards. These Terms of Service govern your use of my website, services, and any interactions with my company. By accessing or using our services, you agree to be bound by these Terms.

2. Services Description

Falling Upwards provides consulting, coaching, and therapeutic services including but not limited to Psychological Therapy / EMDR, Neurofeedback Therapy, ADHD / Autism Coaching, and Performance Therapy For Leaders.

Our services may include individual or group sessions, workshops, trainings, and consultations delivered in person or remotely.

3. Eligibility

You must be at least 18 years of age or have parental/guardian consent to use our services. By accessing or using our services, you represent and warrant that you meet these eligibility requirements.

4. Professional Relationship

The relationship between Falling Upwards and its clients is professional in nature. Our services do not establish a doctor-patient relationship, and coaching/consulting services are not a substitute for medical treatment, psychotherapy, or other forms of professional or licensed advice.

5. Booking and Cancellations

Appointments must be booked in advance through our booking system. We request a minimum of 24 hours' notice for cancellations or rescheduling. Late cancellations or no-shows may be subject to our cancellation policy, which may include fees equivalent to the full session cost.

6. Payment Terms

Fees for services are due at the time of booking unless otherwise arranged. We accept various payment methods as specified on our website. All fees are non-refundable except in cases where services cannot be delivered by Falling Upwards.

7. Confidentiality

We respect the confidentiality of all client communications and information. However, there are legal limitations to confidentiality, including cases involving risk of harm to self or others, suspected abuse of children or vulnerable adults, or when required by court order.

For therapeutic services, my confidentiality practices comply with relevant professional standards and legal requirements.

8. Intellectual Property

All content, materials, and resources provided as part of our services are the intellectual property of Falling Upwards and are protected by copyright laws. Materials may not be reproduced, distributed, or used for commercial purposes without explicit permission.

9. Limitation of Liability

Falling Upwards provides services on an "as is" basis without warranties of any kind. We are not liable for any indirect, incidental, special, or consequential damages resulting from the use of our services.

The maximum liability of Falling Upwards arising from or relating to these Terms shall be limited to the amount paid by you for the services in question.

10. Termination

Either party may terminate the professional relationship at any time. Upon termination, you remain responsible for any outstanding payments for services rendered.

11. Modifications to Terms

Falling Upwards reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles.

13. Contact Information

If you have questions about these Terms, please contact us at:

Email: alex@fallingupwards.co.uk
Address: Falling Upwards, 123 Main Street, London, UK