Privacy Policy

1. Introduction

Falling Upwards is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Collection of Your Information

We may collect information about you in a variety of ways. The information we collect may include:

Personal Data

Personal information you voluntarily provide to us when registering for our services, expressing interest in obtaining information about us or our services, or otherwise contacting us. This may include:

• Name, email address, phone number
• Job title and company information
• Billing and payment information
• Demographic information
• Appointment preferences and history
• Information shared during consultations or coaching sessions

Sensitive Personal Data

For therapeutic services, we may collect information related to your mental health, well-being, or neurodiversity status. This information is treated with the highest level of confidentiality and is only collected with your explicit consent.

Device Data

Information our servers automatically collect when you access our website, such as your IP address, browser type, operating system, access times, and the pages you have viewed.

Cookies

We may use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with small amounts of data, which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. Use of Your Information

We may use the information we collect about you for various purposes, including:

• Providing, personalizing, and improving our services
• Processing transactions and sending related information
• Responding to inquiries and providing customer support
• Sending administrative information, updates, and promotional materials
• Protecting our rights and interests, including fraud prevention
• Complying with legal and regulatory requirements

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information is necessary to respond to legal process, protect our rights, or protect the personal safety of our users or the public.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer service.

Professional Supervision

For therapeutic services, anonymized information may be shared during professional supervision sessions, which is standard practice to ensure quality of care.

5. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. While we have taken reasonable steps to secure the information you provide to us, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the security of your information.

6. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law.

7. Your Rights

You have the right to access, correct, or delete personal information we have collected about you. You may also have the right to data portability and to restrict or object to our processing of your personal data.

8. Children's Privacy

Our services are not intended for individuals under the age of 18 without parental consent. We do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child without parental consent, we will delete that information.

9. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have questions or concerns about this privacy policy, please contact us at:

Email: alex@fallingupwards.co.uk
Address: Falling Upwards, 123 Main Street, London, UK